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Frequently Asked Questions

  • Are Tiffany & Co. products insured when shipped?
    Tiffany & Co. is responsible for orders until the package is delivered to the client. If the package goes missing, Tiffany & Co. may choose to open an investigation with the carrier to determine the responsible party. Please contact our Client Care Centre if your order details indicate the package has been delivered but nothing was received.
  • Can I return a personalised item?
    We are not able to accept any personalised or engraved items for refund or exchange.
    For further assistance please call on +97144397261 or email to [email protected].
  • Can I ship my order to a location outside of the UAE?
    Currently we are only able to accept on-line orders to shipping addresses within the United Arab Emirates.
    For delivery outside of the United Arab Emirates, please contact our Client Care Centre on +97144397261 or email to [email protected].
  • How can I make returns or exchanges without a receipt?
    Tiffany & Co. does not accept returns without a sales proof

    If returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.
    Fragrance must be returned in its original packaging (including seal stickers) and in saleable condition.
  • How can I return or exchange merchandise purchased online or over the phone?
    Tiffany & Co. offers complimentary shipping for item(s) that you'd like to return. Simply visit Returns to print out a create ticket and print out a shipping label. We will arrange a collection to you once your ticket accepted.
    Refunds will be issued to the original form of tender and processed within 10 working days of return once the request approved. Kindly note that by accessment. Tiffany & Co. does not accept exchanges or refunds on engraved and customised pieces.

    Merchandise purchased online, with the exception of online only items, will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt.
    If you have any questions please contact our Client Care Centre on +97144397261 or email to [email protected].
  • How do I know if my return has been received?
    Please allow up to 10 working days, from the day your return has been received back with us, for our expert to estimate the article. Once the return has been approve and processed, a confirmation email will be sent to you.
  • How do I track my online order?
    Once your order has been dispatched, you will receive an email with a tracking link.
    Alternatively, you can call us on +97144397261 , to track your online or phone order.
  • How long does it take for my refund to be issued?
    Refunds will be issued to the original form of tender and will be processed within ten (10) working days of the return. The refund time varies from the bank's process.
  • What are the delivery times and rates?
    Standard Delivery
    Delivery is complimentary for orders over 2,000 AED. We will charge 100 AED for orders below 2.000 AED. Please allow 2 working day to deliver your order.

    To check the status of an order, please contact our Client Care Centre on +97144397261.
  • How can I return or exchange an Online Exclusive item?
    Tiffany & Co. Online Return Policy:

    • Returns may be made within 30 days from the date of delivery.
    • We are please to offer a complimentary returns and exchange service.
    • To return your order, simply visit Returns to create a return ticket and print out a shipping label. We will contact you to arrange the collection for estimation once we receive the ticket. Please note that we will estimate the article by our expert to decide if we wil lapprove the return.
    • Merchandise purchased online, will be available for refund providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt.
    • Fragrance must be returned in its original packaging (including seal sticker) and in saleable condition.
    • Refunds will be issued to the original form of tender and will be processed within 10 working days of the return once approved.

    Kindly note:
    • Tiffany & Co. does not accept exchanges or refunds on personalised items.
    • “Online Exclusive” items cannot be returned to stores.


    If you have any questions, please contact our Client Care Centre on +97144397261.
  • How I request tax refund as a tourist?
    Please visit our Dubai mall tiffany & Co. store for tax refund with requested proofs. If you have any questions please contact our Client Care Centre on +97144397261 or email to [email protected].
  • Can you buy Tiffany jewelry in UAE?
    Yes, you can purchase Tiffany & Co. jewellery in the United Arab Emirates at Tiffany & Co. stores or online at Tiffany.ae.
  • Can you insure Tiffany jewelry?
    Fine jewellery is often insured. While we at Tiffany & Co. do not offer insurance, we can provide the necessary documentation for your insurance company. This may include the initial purchase receipt or, for items over 40,000 AED, documentation of the current retail price for a replacement. A fee applies for this service.
  • Does Tiffany & Co. have jewellery for children?
    While Tiffany & Co. jewellery is not intended for children, we offer a variety of children’s gifts. Shop Tiffany & Co. Baby Gifts.
  • Does Tiffany & Co. have a ring size conversion chart?
    Tiffany & Co. has a ring size conversion chart available online. Please click here to view the chart.
  • How do I order on Tiffany.ae?
    Instructions for ordering online and details about the multi-factor authentication process, including online order acceptance only within UAE, and phone order information with Client Care Advisors' available hours.
  • How is my Tiffany item packaged?
    All Tiffany items arrive in the Tiffany Blue Box, tied with white ribbon and delivered in discreet non-branded outer packaging. Fragile items are also securely packed, and Tiffany Blue shopping bags are included with every order.
  • Is it safe to order on Tiffany.ae?
    Yes, it is safe to order on tiffany.ae. We use industry-standard encryption and multi-factor authentication processes. We respect your privacy as detailed in our Privacy Policy.
  • Is the packaging of my Tiffany online purchase discreet?
    All gifts arrive in the Tiffany Blue Box, tied with the white ribbon and delivered in the discreet non-branded outer packaging. Fragile items are wrapped in bubble wrap and securely packed in an outer carton. Tiffany Blue gift bags are also provided with every order.
  • Is there Vat charged online, and can I claim it back?
    "VAT is charged at 5% and is included in the retail price. Please call our Client Care Centre on +97144397261 or email to [email protected].
  • Is the Tiffany Blue Box available for purchase?
    A Tiffany Blue Box is provided only with the purchase of Tiffany & Co. merchandise.
  • Discover New Ways to Shop
    "Contact our boutiques We look forward to welcoming you back. Please visit our store locator for individual store hours and services, such as private in-store or appointments. Book an appointment Buy Online Enjoy complimentary standard shipping when order is over 2,000 AED & returns on all orders, and chat online to one of our jewellery experts. Please note that we are not able to accept any personalised or engraved items for refund or exchange. Contact our Client Care Centre For any other enquiry, as always we are at your service on Tiffany.ae, by telephone on +97144397261 or email to [email protected].
  • What is Mastercard® SecureCode™?
    MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online. Every time you pay online with your MasterCard or Maestro card a box pop up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.
  • What is Tiffany & Co. doing with my information to comply with the GDPR (EU General Data Protection Regulation)?
    Tiffany & Co. has approached GDPR compliance with the trust and confidence of its customers in mind. Responsible personal data processing is at the core of what we do. To learn more about how Tiffany & Co. processes your personal data, please visit Tiffany’s Privacy Policy and revisit the Policy for periodic GDPR updates, including how you can exercise your personal data rights. If you have any questions, please direct them to our Privacy Office at [email protected].
  • What is Verified by Visa?
    Verified by Visa is free to Visa cardholders and was developed to help prevent unauthorized use of Visa cards online. Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online. Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A Verified by Visa window will automatically appear and your visa card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase. At stores that aren't participating in Verified by Visa yet, your Visa card will continue to work as usual.
  • What payment methods does Tiffany & Co. accept?
    "Tiffany & Co. accepts the below payment methods:

    Google Pay
    Apple Pay
    Visa
    Mastercard

    Apple Pay is one of the easiest and most secure ways to pay on Tiffany.co.uk. Simply choose Apple Pay as your payment method in your shopping bag or checkout page when browsing Safari from your iPhone, iPad or Mac to complete your purchase.

    Google Pay is a secure, simple & helpful payment app. With Google Pay, you can:- Pay at your favorite places- Send and receive money instantly- Earn rewards for everyday payments Verified by Visa

    Verified by Visa is free to Visa cardholders and was developed to help prevent unauthorized use of Visa cards online.
    Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online.
    Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A Verified by Visa window will automatically appear, and your visa card issuer will ask for your password. You will enter your password to verify your identity and complete your purchase. At stores that are not participating in Verified by Visa yet, your Visa card will continue to work as usual.

    Mastercard® SecureCode™
    MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode™ and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online.
    Every time your pay online with your MasterCard or Maestro card a box pop up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it is you and allows your purchase to be completed."
  • Can my Tiffany & Co. jewellery get wet?
    While most of our jewellery can get wet with little to no impact, we recommend removing all Tiffany & Co. jewellery before engaging in the following activities:


    Performing household and outdoor chores Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean Using lotion, hair products, fragrances and other cosmetics Exercising at the gym or during contact sports Preparing meals
  • Does gold tarnish?
    Learn how to care for your Tiffany & Co. gold jewellery. Discover our frequently asked questions and care and repair guides for more information.
    Gold does tarnish and scratch over time. To preserve the luster of your gold jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolour and possibly disintegrate. We recommend that you store your gold jewellery in a safe place when engaging in these activities: Performing household and outdoor chores (i.e., cleaning and gardening. Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean. Using lotion, hair products, fragrances and other cosmetics. Exercising at the gym or during contact sports. Preparing meals.
    When not being worn, we recommend that you place your gold jewellery back in its Tiffany Blue® flannel pouch for safekeeping.
  • Does sterling silver tarnish?
    Learn how to care for your Tiffany sterling silver jewelry. Discover our frequently asked questions and care and repair guides for more information.
    Sterling silver tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals. To prevent tarnish as much as possible, we recommend that you store your fine jewellery in a safe, dry place when engaging in the following activities: Performing household and outdoor chores. Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean. Using lotion, hair products, fragrances and other cosmetics. Exercising at the gym or during contact sports. Preparing meals. Storing sterling silver in the Tiffany Blue® flannel pouch provided with your purchase will help prevent tarnish.
  • Does Tiffany offer a jewellery cleaning service? Can I get my Tiffany jewellery cleaned in-store?
    All our Tiffany & Co. Stores offer complimentary on the spot Jewellery Cleaning Services. Please note that during peak times, the cleaning service may take longer than usual.
  • Does Tiffany offer free jewellery cleaning services?
    Tiffany offers complimentary on-site cleanings for any Tiffany & Co. products. Visit our FAQ pages for more information on our care and repair services.
    Tiffany offers complimentary on-site cleanings for any Tiffany & Co. products. During your cleanings, Tiffany associates will clean the item, check for worn-down metal, review the security of gemstones and ensure prongs have not been compromised from normal wear and tear. Tiffany also provides silver polishing services to customers for a fee. However, we recommend limiting the number of times you polish silver, as it wears away at the metal every time polishing is done. Pricing varies based on the size of the piece. We recommend cleaning and checking all Tiffany pieces (especially engagement rings and jewellery items worn often) every few months because of wear and usage, tarnished metal and loose prongs or stones.
  • How do I care for my diamond jewellery?
    Professional cleaning

    Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. Tiffany & Co. suggests that your ring receive periodic professional maintenance. Our trained staff will check the setting and give your ring a thorough cleaning.



    Any Tiffany & Co. store can fulfill cleaning and polishing requests. Click here to book your servicing appointment to your preferred store.



    Day-to-Day Care

    Between professional cleanings, Tiffany & Co. recommends the occasional use of a non-abrasive cleaner for diamond jewellery. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewellery with stones other than diamonds may need other care.



    To clean your Tiffany diamond ring. Follow the warnings and instructions included. For delicate gemstones, use a soft brush with a solution of mild dish soap and lukewarm water. Rinse well and dry with a clean, soft cloth.

  • How do I care for my gold and platinum jewellery?
    Professional Cleaning & Polishing
    Professional cleanings are recommended as often as once a year. We encourage you to bring your Tiffany & Co. jewellery back to us for professional servicing.


    Only polishing can remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewellery and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece.


    Any Tiffany & Co. store can fulfill cleaning and polishing requests. Click here to book your servicing appointment to your preferred store.


    Dos and Don’ts / Day-to-Day Care

    Between professional servicing, most gold and platinum jewellery can be maintained with a non-abrasive cleaner. Examine your jewellery regularly to make sure settings, clasps and joinings are secure.

    Gold may tarnish and scratch over time. To preserve the luster of your gold jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolour and possibly disintegrate. We recommend that you store your gold jewellery in a safe place when engaging in these activities:


    Performing household and outdoor chores (i.e., cleaning and gardening)
    Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
    Using lotion, hair products, fragrances and other cosmetics
    Exercising at the gym or during contact sports
    Preparing meals


    When not being worn, we recommend that you place your gold jewellery back in its Tiffany Blue® flannel pouch or its original case to prevent it from tarnishing. Alternatively, you can store it in another suitably lined box or pouch.


    For enquiries regarding professional cleaning and polishing of Tiffany & Co. gold and platinum merchandise, we invite you to contact our Client Care Centre on +97144397261.
  • How can I purchase a Jewellery Cleaning Care Kit?
    To receive cleaning and care advice, you can contact our Client Care Centre on +97144397261 or email to [email protected]. Our Client Care Advisors are available 11 am - 11 pm from Saturday to Thursday. Closed on Friday and Public Holidays.

    Closed on Friday and Public Holidays. Alternatively, you can ask one of our Client Advisors in our Tiffany stores.
  • How do I care for my Tiffany & Co. leather goods?
    The leather and materials used to craft your Tiffany merchandise are natural products sourced from the finest tanneries and fabric mills in the world. Slight imperfections and colour variations may occasionally appear, enhancing the beauty and uniqueness of your piece.

    External elements such as excessive heat or moisture can affect the overall look of your accessory. Following proper care and storage guidelines will ensure the longevity of this exceptional product. When not in use, store your item in the protective dust bag provided.

    Calf and Grain Leather
    Leather has inherent slight variations and imperfections, which are normal and add to the beauty of each piece. The grain leather is treated naturally, so colour and texture may change over time, darkening and softening to create an elegant patina. If scuffs or bruises occur, rub the affected area with a soft, dry white cloth.

    Patent Leather
    To avoid colour transfer, do not rest patent accessories against one another. If leather becomes dirty, clean with a damp white cloth and a small amount of mild soap. For stains, oil-based spots and spills, follow the instructions below.

    Canvas
    If necessary, spot-clean with a damp white cloth and a small amount of mild soap. As with any cotton product, if canvas is repeatedly exposed to direct sunlight, a softening of colour may occur. For stains, oil-based spots and spills, follow the instructions below.

    Special Considerations
    Always test any cleaning method in a hidden area first. Never use saddle soap, oils, hairdryers, abrasive cleaners, furniture polish, varnish or ammonia.

    For Stains
    Use a mild solution of soap and water (10 parts water to one part soap). Apply gently with a wet white cloth and then fully rinse. Let air dry.

    For Oil-Based Spots
    Blot oil spots with a clean, dry white cloth. The spot should dissipate into the leather shortly. Do not apply water to the marks.

    For Other Spots and Spills
    Immediately remove the spill or spot with a clean, absorbent white cloth or sponge. If stain persists, use plain lukewarm water to carefully clean the spot. Blot with a clean towel, then air dry.

    Suede
    The rawness of suede makes it a unique but delicate material. If stain or colour transfers occur, use a soft brush to gently rub the affected area. Remove dry stains and marks from suede by gently rubbing a clean pencil eraser on the affected area. For wet stains, lay a paper towel on top of stain to absorb most of the liquid. Do not apply any kind of stain remover or other products.

    Haircalf
    This is a delicate material. Please be aware that over time, balding may occur in high impact areas. It is difficult to prevent this, as it is entirely dependent on the individual animal skin. Try to protect your items from exposure to direct sunlight, sharp objects and excessive heat. To ensure longevity, be gentle with your haircalf item and store it in the protective dust bag provided when not in use.

    Care should be exercised when cleaning haircalf. Use a damp white cloth and wipe with the hair, and not against the natural lay of the hair. For best results, avoid vigorous rubbing and do not use saddle soap or other leather cleaners.
  • How do I care for my Rubedo® jewellery?
    Rubedo® Jewellery

    A unique Tiffany metal, Rubedo® captures the rose luminescence of dawn. Maintaining the beauty of this radiant metal is simple and with proper care, your Rubedo® metal designs can last for generations.

    Rubedo® Care

    Like sterling silver, Rubedo® metal can tarnish, especially when exposed to salt air and products containing sulphur, such as rubber bands and some papers. To remove tarnish or fingerprints on Rubedo®, use Tiffany silver polish or another quality brand. Some “dip” polishes contain harsh chemicals and should be avoided. Electrolytic cleaning (aluminium foil, salt and baking soda in a water base) is not recommended.

    Begin by using a soft cloth or sponge to apply the polish. Rub each piece gently but firmly lengthwise, using straight, even strokes. Wash in sudsy water, being sure to remove all the polish. Rinse well in warm water, dry thoroughly and buff gently with a soft cloth.

    Storing Rubedo®

    Once cleaned and polished, Rubedo® metal must be kept and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish. If the climate is humid, place a small packet of demoisturising crystals (e.g., silica gel) inside the bag.
  • How do I care for my Tiffany & Co. sterling silver?
    Tiffany & Co. Sterling Silver Jewellery

    Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.

    The First Rule of Silver Care
    Sterling silver tarnishes, especially when exposed to salt air and products containing sulphur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.

    Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.

    Special Considerations
    An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.

    Tiffany & Co. Flatware and Hollowware
    We recommend that you use your silver often. Frequently used silver requires the least amount of care and special attention and best develops the desired patina. Most silver, except for knives, may be placed in the dishwasher. It is important, however, to remove them before the drying cycle begins. It is better to wash your silver by hand in hot, sudsy water as soon as possible after use. Rinse well in clear hot water and hand-dry immediately and thoroughly. For silver that is tarnished, clean with a good quality silver polish and avoid "dip" polishes.

    Storing Tiffany & Co. Sterling Silver Products
    Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your Tiffany & Co. silver or a silver storage box.

    Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products as the sulphur in rubber causes tarnishing and corrosion.

    Click here to view and purchase our range of product care items.
  • How often should I get my jewellery cleaned?
    Items worn regularly should be cleaned and checked every few months.

    We recommend that you bring diamond jewellery to a Tiffany & Co. location for review at least once a year. This is especially important for engagement rings, but also applies to any regularly worn pieces.
  • How often should I polish my silver?
    Polishing silver removes tarnish and adds shine. It should only be done a few times in the lifetime of a piece. Explore our FAQs to learn more.

    Polishing silver is done to remove tarnish and shine silver pieces and should only be done a few times in the lifetime of a piece. This is because every time silver is polished, metal is removed from the piece.

    Tiffany &Co provides professional polishing services to cleints for a fee. Polishing services are not done in store and take up to two weeks to complete.
    Clients can drop items off at a nearby Tiffany location.
  • How should I clean my diamond ring?
    For delicate gemstones, use a soft brush with a solution of mild dish soap and lukewarm water. Rinse well and dry with a clean, soft cloth.
  • How do I care for my Tiffany & Co. Bone China?
    If cleaned and cared for properly, your Tiffany & Co. china can last a lifetime and look as beautiful as did the day you received it. Although very durable, china should be carefully handled to ensure its longevity. Overglazed surface decoration and gold are susceptible to fading.

    Tiffany & Co. recommends that your bone china pieces are washed by hand. Some china can be placed in the dishwasher, but a non-abrasive detergent should be used and water temperature should not exceed 60 degrees.
  • How should I store & organize my jewellery?
    How to store jewellery - Tips for organizing jewellery
    We recommend you properly store jewelry when traveling, moving or in between uses. Discover tips for organizing and storing your Tiffany jewellery.
    It is important to properly store jewellery when traveling, moving or at home in between uses. Keep jewellery in a storage box away from the elements whenever possible and separated to prevent pieces from becoming tangled or disarranged.
    Storing jewellery at home
    If your jewellery is used frequently, avoid excessive exposure to air and store it in a tarnish-proof cloth, such as the flannel pouch provided with your Tiffany & Co. piece or a storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece.
    Packing jewellery when travelling
    It is important to keep jewellery organized and protected while traveling. When traveling with several pieces, we recommend storing items in a box or bag with separate compartments. This will protect jewellery from becoming tangled or disarranged. Make sure items are away from clothing to prevent snags. Wear or carry any valuable pieces with you in case your luggage is lost.
    Packing jewellery for a move
    When moving, keep all items in their permanent storage location. If you are using a jewellery box, wrap and package individual pieces and place back in the box. Once all pieces have been protected and stored, secure your jewellery box with moving materials, like you would with any other piece of furniture. View the Tiffany leather jewellery case for a protective storage option.
  • How do I care for my crystal?
    Always space your crystal apart to avoid chipping, and use protective padding such as felt or foam. Line your shelves to help keep your pieces scratch-free.

    Don't store crystal in a moisture-absorbing material such as fine wood shavings or newspaper for long periods of time.

    Prolonged contact to moisture can leach the surface of crystal and cause hazing. Hazing, left unchecked, will permanently discolour your glass.
  • How do I care for my gemstone jewellery?
    Certain precautions should be taken with all jewellery. However, some gemstones, as outlined in this section, require special care.


    Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily scuffed. Enamel can also chip or scratch when struck.


    Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery.
  • How do I care for my pearl jewellery?
    Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Tiffany & Co. cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

    If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.
  • How to polish gold and platinum
    "We recommend that gold and platinum only be polished by a professional. Any Tiffany store can fulfill polishing requests. Visit our Contact Us page or call +97144397261 for servicing questions or email to [email protected].

  • How to remove scratches from gold and platinum
    Learn how to care for your Tiffany gold and platinum jewellery. Discover our frequently asked questions and care and repair guides for more information.
    Only polishing will remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewellery and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece.
    We recommend that gold and platinum only be polished by a professional. Any Tiffany store can fulfill polishing requests. Visit our Contact Us page or email to [email protected].
  • What cleaning and care services does Tiffany & Co. offer?
    Tiffany & Co. offers a range of care services and resources to help you care for your favorite pieces. Discover the cleaning and care services we offer.
    Tiffany & Co. offers the below range of care services and resources to help you care for your most adored pieces: A range of cleaning services either in-store or at our Service Center
    Complimentary resizing for all solitaire diamond ring purchases
    Diamond valuations
    Engagement ring and diamond consultations
    Engraving
    Jewellery polishing
    Watch maintenance, battery changes, strap replacement and bracelet shortening
    Prong checks
    Repairs
    Resizing
    For initial assessment you may take your item to any Tiffany & Co. store, alternatively, you can book an appointment for the services with our customer service center.
  • Where can I get my Tiffany jewellery cleaned?
    Tiffany & Co. stores offer complimentary on-site cleanings. Read our frequently asked questions to learn more about our care and repair services.
    All Tiffany & Co. established stores and trade stores offer complimentary on-site cleanings for any Tiffany & Co. products.
    Customers can also book an appointment for services with our customer service center.
  • Can I purchase a Tiffany pen refill or Tiffany earring backs?
    For Tiffany pen refills and earring backs replacement please contact our Client Care Centre on +97144397261 or email to [email protected].
  • Can I replace a lost diamond from my ring?
    Our Tiffany diamond experts are able to replace your Tiffany & Co. diamond. For additional information on prices and time frames please contact our Client Care Centre on +97144397261 or email to [email protected].
    Alternatively, you can ask one of our Sales Professionals in our Tiffany stores.
  • Can I replace a lost earring or cuff link?
    It is possible to replace a lost earring or cufflink. For more information about this service, please contact our Client Care Centre on +97144397261 or email to [email protected].
  • Can my necklace be lengthened/shortened?
    We are able to alter the length of the majority of our necklaces/bracelets; to know if your selected style can be resized and learn about timing and pricing, please contact our Client Care Centre If you have any questions please contact our Client Care on +97144397261 or email to [email protected].

    Alternatively, you can ask one of our in-store Sales Professionals.
  • Can I resize my Tiffany & Co. jewellery?
    Tiffany & Co. provides altering and resizing services for the majority of our jewellery styles. To know if your selected style can be resized and learn about timing and pricing, please contact our Client Care Centre on +97144397261 or email to [email protected].


    Alternatively, you can ask one of our Sales Professionals in our Tiffany stores.

    Please note that it is not possible to return an altered jewellery piece once it has been resized.
  • Can my Tiffany pen be repaired?
    To know if your pen can be repaired, please send your pen in for assessment. For more information on how to send us your items, please Contact Us
  • Can my Tiffany sunglasses be repaired?
    Tiffany & Co. does not repair Tiffany Eyewear. Tiffany Eyewear is covered by a two-year warranty against manufacturing defects if in possess a proof of purchase from a Tiffany & Co. location only.


    Accidental breakage (e.g., shocks, crushing, scratches, etc) or wear and tear is not covered under the eyewear warranty.


    Please keep your receipt as proof of the date of purchase.
  • Does Tiffany & Co. offer merchandise appraisals?
    Tiffany & Co. does not offer appraisals. However, any reputable auction house can appraise Tiffany & Co. merchandise, usually for a fee.

    We do offer Insurance Replacement Valuations. For additional information please call +97144397261 or email to [email protected].
  • How can I get an item repaired?
    If you need Tiffany & Co. item repaired or serviced we invite you to visit one of our stores. Alternatively you can send your item via post.
    Visit a Tiffany Store
    You can take your Tiffany piece into one of our stores to be assessed by one of our Tiffany Experts.
    Click here to view a list of our stores, or you can Book an Appointment in one of our Tiffany & Co. locations prior to your visit. Choose your preferred store, and select 'Customer Service & Repair' from the sevices tab.

    Our experts will assess your piece and the work required, sending you a summary via email, including any applicable charges that require your approval. Following this, the work will typically be completed in 14 days before contacting you for any necessary payment and/or returning your serviced item to you.

    If you have any questionsIf you have any questions please contact our Client Care on +97144397261 or email to [email protected].
  • How do I know the status of my repair?
    For updates on the status of a repair, If you have any questions please contact our Client Care on +97144397261 or email to [email protected].
  • Can I replace missing pieces from my Tiffany & Co. jewellery set?
    Depending on the set type, Tiffany & Co. can work to help replace missing half pairs of earrings or missing items in sets. Reach out to your local store for servicing assistance or contact Client Services on +97144397261 or email to [email protected].

  • How long does it take to get my Tiffany item repaired?
    Our experts will assess your piece and the work required, sending you a summary via email, including any applicable charges that require your approval. Following this, the work will typically be completed in 21 days before contacting you for any necessary payment and/or returning your serviced item to you.
  • How much does it cost to repair my Tiffany & Co. jewellery?
    The cost to repair a Tiffany item varies and is determined after an assessment is made. Visit a Tiffany store near you or call us at +97144397261 for more information.
    The cost to repair a Tiffany product varies and is determined after an assessment is made by one of our repair professionals. Repair pricing varies based on the type of product, material and/or gemstone. When the assessment is complete, we will send you a free estimate.
    Tiffany offers complimentary repair assessments and pricing estimates for all products with the exception of Patek Philippe watches. Call our Client Care Centre at +97144397261 or visit our Contact us page for more information on Patek Philippe repairs.
  • The chain of my Tiffany item broke. Can I have it repaired?
    We do offer repair services for Tiffany jewellery items. For additional information on prices and time frames please contact our Client Care Centre on +97144397261.
    Alternatively, you can ask one of our Sales Professionals in our Tiffany stores.
  • What is the Tiffany & Co. Repair Policy?
    Tiffany & Co. offers complimentary repair assessments and pricing estimates for all products with the exception of Patek Philippe watches.


    Delivery Times & Rates

    Repair pricing varies based on the type of product, material and/or gemstone. Our experts in store will assess your piece and the work required, sending you a summary via email, including any applicable charges that require your approval.


    Following this, the work will typically be completed in 21 days before contacting you for any necessary payment and/or returning your serviced item to you.


    Bring in Store

    You can take your Tiffany piece into one of our stores to be assessed by one of our Tiffany Experts. Click here to book an appointment in your preferred store, and select 'Request a Service' from the services tab.

    To inquire about repair services and repair status updates, please contact our Client Care Centre on +97144397261 or email to [email protected].
  • Am I able to choose whether or not my Tiffany diamond originates from Russia?
    While approximately 30% of the world’s diamonds originate from Russia, at Tiffany, our transparent chain of custody process with our newly sourced, individually registered diamonds offers the client the opportunity to choose the country or region from which their engagement diamond originates—a first among global luxury jewellers.
  • California Transparency in Supply Chains Act (SB657)/U.K. Modern Slavery Act
    To view the U.K Modern Slavery Act please.click here.
  • Does Tiffany offer traceability of their diamonds?
    Tiffany & Co. is the first global luxury jeweller to offer diamond traceability by sharing the full craftsmanship journey of its newly sourced, individually registered diamonds, which includes disclosing the countries or regions where these diamonds are crafted and set.
  • How can I learn more about the provenance of my Tiffany diamond?
    Tiffany is pleased to offer additional information about our sourcing practices and the region or countries from which your individually registered diamond originated. Please contact Customer Service on +97144397261 or email to [email protected] with any further inquiries, or speak to a sales professional in any of our stores. While you’re there, consider taking advantage of a complimentary cleaning and prong check of your ring, or check out our newest icon, the Tiffany True engagement ring.
  • How can I schedule a Tiffany Diamond ring consultation?
    If you need any assistance in researching or making an engagement ring purchase, please contact our Diamond Experts on +97144397261. Our Client Care Advisors are available

    Alternatively, you can book an in-store diamond consultation via www.tiffany.ae. A Tiffany representative will contact you within two (2) working days to schedule an in-store appointment. To schedule a diamond consultation,click here.
  • How does Tiffany define “Botswana sort”?
    Botswana sort diamonds are responsibly sourced from select mines in Botswana, Namibia, South Africa and Canada. Tiffany has a zero-tolerance policy towards conflict diamonds.
  • How does Tiffany define “Tiffany heritage stones”?
    Tiffany heritage stones are those for which traceability to a specific region or countries of origin was not possible at the time of sourcing. Tiffany is proud to be leading the way in raising the standards for diamond transparency and advocating for better diamond sourcing practices around the world. All Tiffany diamonds, regardless of when they were sourced, are sourced responsibly.
  • How do I know the provenance of my individually registered Tiffany diamond?
    For all newly purchased diamond rings as of 9 January 2019, the provenance of each individually registered Tiffany diamond will be available in store or through our Customer Service team—and soon on our Tiffany Diamond Certificates. Tiffany has long supported responsible sourcing. We are committed to ensuring that our diamonds do not originate in any countries with diamond-related human rights concerns, even if those countries adhere to the Kimberley Process. Effective in 2019, Tiffany will only source diamonds with known region or countries of origin. Tiffany has a zero-tolerance policy towards conflict diamonds.
  • Is Tiffany discontinuing sourcing diamonds from Russia?
    Tiffany & Co. is fully compliant with President Biden’s executive order on the sourcing of non-industrial diamonds of Russian origin. As of 21 March, 2022, Tiffany has paused the sourcing of all rough diamonds from Russia, as well as serialised diamonds of Russian origin regardless of where they are cut and polished.

    For melee diamonds, Tiffany has taken the extra step of instructing our suppliers to stop buying Russian rough stones on our behalf and to separate Russian and non-Russian melee moving forward.
  • Supplier Code of Conduct
    To help ensure our suppliers uphold our standards, the Supplier Code of Conduct communicates our expectations related to human rights, fair and safe labor practices, environmental protection and ethical business conduct.

    Please select your language to download our Supplier Code of Conduct:

    English
    عربي
    հայերեն
    Bahasa Indonesian
    中文 (简体)
    中國 (傳統的)
    v Čeština
    Dansk
    Dutch
    Français
    Deutsche
    עִברִית
    हिंदी
    Italiano
    日本語
    ខ្មែរ
    한국어
    Melayu
    Português
    Pусский
    Español
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    Türkçe
    Tiếng việt

    For more details on our Code of Conduct expectations and requirements, please view our Supplier Code of Conduct Guidance document:

    English
    հայերեն
    中文 (简体)
    Dutch
    Français
    Deutsche
    עִברִית
    Italiano
    ខ្មែរ
    日本語
    Português
    Español
    ไทย
    Tiếng việt
  • What is diamond provenance?
    Provenance is a term used to describe the region or country where a diamond originated. Many Tiffany diamonds begin their journey as rough stones, mined in countries such as Australia, Botswana, Canada, Namibia, Russia and South Africa. All Tiffany rough diamonds are sourced either directly from a known mine or from a supplier with a limited number of known mines. We encourage high standards in the mining industry to protect human rights and ecologically sensitive lands.
  • What is Tiffany & Co. doing to protect the environment?
    Tiffany views the protection of the environment as both a moral obligation and as a business imperative. We are committed to obtaining precious metals and gemstones in ways that are socially and environmentally responsible. We are proud of our accomplishments and want to keep you informed about our continuing challenges and progress.
  • What is Tiffany doing to respond to the Russia/Ukraine crisis?
    Tiffany has temporarily closed stores in Russia and will provide affected employees with essential financial and operational assistance during this time. We will continue to closely monitor the crisis unfolding in Ukraine and will comply with applicable sanctions and legal restrictions concerning Russia.
  • What should I consider when purchasing diamonds?
    The more you know, the more easily you can distinguish between an ordinary stone and an exceptional one.
    We are pleased to share with you over 160 years of experience as the world's foremost authority on the subject of selecting and purchasing a diamond ring.
  • Which "C" is the most important?
    The 4Cs — colour, clarity, cut and carat weight — are the globally accepted standards for assessing the quality of a diamond.

    A diamond's quality depends on a combination of all the four "Cs." However, Tiffany & Co. believes the most critical of these is cut. More than any other factor, cut determines the brilliance, fire and overall beauty of your diamond.
    To learn more about the 4 Cs, visit our Tiffany Guide to Diamonds
  • Will I get a certificate with my engagement ring?
    You will receive a Tiffany & Co. engagement ring certificate with your engagement ring if:

    The Diamond engagement centre stone is equal to or greater than 0.18 carat
    The round, oval, emerald cut and rectangular modified brilliant-cut side stones in three stone rings are equal to or greater than 0.18 carat. each.

    The Tiffany Diamond Certificate includes the Tiffany & Co. Full Lifetime Warranty. The diamond warranty is a written promise that the information on the diamond certificate is true at the time of sale. The diamond warranty does not cover the durability of the diamond or any damage to it caused by the customer.
  • Are insurance valuation letters included with my purchase?
    Yes, we include two complimentary valuation letters in an unmarked envelope with your engagement ring purchase so you may insure it within the first 12 months. These documents are usually shipped within seven business days following your purchase. If you have not received or have misplaced your Tiffany valuation letters, please contact a Diamond Expert or our Client Care Centre on +97144397261 or email to [email protected].

  • Can I add a personal touch to my engagement purchase?
    Yes, Tiffany is proud to offer complimentary L&E ring engraving and ring box embossing with your purchase.
    Whether initials, a date, shared joke or romantic sentiment, our engraving and embossing services add a meaningful, distinct touch.

    Contact a Diamond Expert
  • Can I buy an engagement ring over the phone?
    We are delighted to offer our customers the option to purchase a range of Tiffany pieces, including our iconic engagement rings, over the phone.


    Our team of dedicated Diamond Experts are on hand to guide and assist you, answering any questions you may have. To speak to a Diamond Expert, please contact our Client Care Centre on +97144397261 or email to [email protected].

    You can also place a store appointment request by using our dedicated Schedule a Consultation page.
  • Does my engagement ring come with a Lifetime Warranty?
    Yes, the Tiffany Diamond Certificate is backed by a Full Lifetime Warranty, which is our written promise that the information on the Tiffany Diamond Certificate is true at the point of sale. The warranty states that if, at any point in the life of the purchaser, it is ever discovered that the diamond differs in quality from what the Tiffany Diamond Certificate states at the time of purchase, Tiffany will either offer a full refund or replace the diamond with a diamond matching the correct quality stated on the certificate or better.
  • Does the Tiffany Diamond Certificate arrive with my order?
    Yes, your Tiffany Diamond Certificate arrives with your engagement ring purchase.
  • Does Tiffany offer conflict-free diamonds?
    Yes, we have taken rigorous steps to assure that conflict diamonds do not enter our inventory. As global leaders in sustainable luxury, Tiffany & Co. is committed to sourcing natural and precious materials in an ethical and sustainable manner. We have a zero-tolerance policy toward conflict diamonds, and source our diamonds only from known sources and countries that are participants in the Kimberley Process.
  • How can I schedule a consultation with a Tiffany Diamond Expert?
    We offer a variety of ways to get in touch with a Diamond Expert, including online chat, by phone and in-store consultations.

    Contact a Diamond Expert
  • How do I resize my engagement ring? Are there any restrictions?
    We offer complimentary resizing for all Tiffany engagement ring purchases. To have your ring resized, visit a Tiffany store with your engagement ring or contact a Client Care Advisor on +97144397261 or email to [email protected].

    While there are not restrictions on resizing, we recommend against resizing your ring multiple times. If you are unsure of your ring size, view our size guide or visit a Diamond Expert at your nearest Tiffany store to have your ring size measured.


    View Size Guide

    Contact a Diamond Expert

    Find a Store
  • What care services do you offer for my Tiffany engagement ring?
    We offer a range of lifetime services with the purchase of your Tiffany diamond engagement ring, including ring sizing, polishing and routinely checking the security of your setting.

    Find a Store
  • What if I need to return my engagement ring?
    We don't accept return for all engagement rings.


    For more information, please contact our Client Care Centre.
  • What is the Tiffany Diamond Certificate?
    The Tiffany Diamond Certificate certifies the authenticity, integrity and grades of your Tiffany diamond, and is backed by our Full Lifetime Warranty. Other diamond reports, including those from the Gemological Institute of America (GIA), do not carry such guarantees and even carry disclaimers that the contents of the reports, including diamond grades, may differ if the diamond is examined in the future. Tiffany not only maintains the highest grading standards but also holds itself accountable for the accuracy of its diamond grades.
  • What should I consider when choosing a diamond?
    Choosing a diamond is a personal experience, and we encourage you to see each Tiffany diamond for its complete beauty. Every diamond has distinguishing characteristics known as the 4Cs—cut, clarity, colour and carat weight—and each plays a specific role in determining a diamond’s unique value.

    View the Guide to Diamonds
  • Where can I report a possible counterfeit design or a suspected website selling Tiffany knockoffs?
    Learn what to do if you encounter a counterfeit design or a website selling knockoffs. Explore frequently asked questions for answers to common questions.
    Tiffany & Co. rigorously protects its intellectual property rights. Please direct all tips about counterfeit designs, trademark infringements and websites selling Tiffany replicas or knockoffs at [email protected].
    The Tiffany & Co. Brand Protection Team evaluates and tracks all notifications submitted. However, due to the high volume of submissions received, we cannot respond to each notification individually.
  • What are the Archives’ research fees?
    There is a fee for research; and only items that are signed “Tiffany & Co.” and were manufactured before 1980 will be considered, on a limited basis. In order to conduct research on a piece, we do not need to have the object physically; but we do need clear photographs of it and of any markings on it. Waiting periods for scheduling research requests can often exceed six months. The Tiffany Archives can be reached by email at the following address: [email protected].
  • How can I check that my watch is still water resistant?
    A system of seals ensures the water resistance of your watch. Such seals are placed under pressure constantly as well as being subjected to normal wear and tear. Periodic inspections of your watch’s water resistance allow one to determine whether the resistance is still adequate, and, if deemed necessary, to have the seals replaced. In normal conditions, you are recommended to have the water-resistance seals replaced once every two (2) years. (For quartz watches, this is usually the same length of time for battery replacement.) Standard maintenance includes the replacement of all seals and also of the battery (for quartz watches). If the watch worn is in frequent contact with water or regular sports activity, we recommend having the seals checked once a year. If your Tiffany water-resistant watch shows condensation under the glass, we advise you to immediately contact a Tiffany store, so as to proceed with a complete service. It is important to resolve this situation expeditiously in order to prevent damage to the watch’s components.
  • How do I care for my watch?
    Bracelets, Casings & Leather Straps
    Avoid impacts and shocks to the watch. Avoid extreme temperature variations. Water resistance should be checked after any severe shock.
    Avoid direct contact with detergents, solvents, fragrances and cosmetics, as they may damage the leather strap, the bracelet or the casing. Diligence in this regard will prevent premature aging of the material as well as discoloration.
    For leather straps, avoid contact with water and constant moisture to prevent the deformation (and certain discoloration) of the leather. To prevent fading, keep them out of prolonged direct sunlight.
    Date-setting Mechanisms
    Never adjust the date between nine o’clock (21:00) in the evening and three o’clock (03:00) in the morning, as this may cause damage to the date-setting mechanism.
    Extreme Temperatures
    Avoid exposure to sudden changes in temperature (e.g., exposure to heat followed by immersion in cold water) or to extreme temperatures (e.g., above 60° C/140° F or below 0° C/32° F).
    Magnetic Fields
    Most mechanical watches will be adversely affected by exposure to magnetic fields. If you own a mechanical (i.e., automatic movement) watch that you do not wear regularly, wind it at least once per month. This will slow the aging process of the oils and any lubricated components.
    Preventing Scratches
    When wearing your watch avoid wearing jewellery on the same wrist. Keep watches well apart from each other to prevent them from getting scratched or scraped.
    Service & Repairs
    During normal use, a watch is subjected to many environmental stressors, such as vibrations, impacts, dust, water, UV radiation, perspiration or temperature fluctuations. We should not omit to mention the mechanical strain placed on a movement designed to keep the time with absolute precision for every single day for years. We recommend that all watches have a regular maintenance check approximately every two (2) years and a full service approximately every five (5) years.
    Water Resistance
    In watches, water resistance cannot be constantly guaranteed. Among other factors, it may be affected by the aging of the gaskets and/or accidental shocks. Water resistance should be tested at least every two (2) years at a Tiffany & Co. store or authorised service center. If the watch was subjected to a severe shock, we recommend having its resistance tested. Saunas, showers and baths should be absolutely avoided as hot water may damage the water-resistance seals.
    Always rinse the watch in fresh water after use in salt water or a swimming pool. When immersed in water, the push pieces for the chronograph function of the watch should never be used.
  • How long is the warranty on my Tiffany watch?
    Tiffany & Co. watches are covered by two-year limited warranty covering only material and manufacturing defects existing at the time of purchase.
    Please keep the original receipt as proof of the date of purchase.
  • How often should I take my Tiffany watch in for servicing?
    During normal use, a watch is subjected to many environmental stressors, such as vibrations, impacts, dust, water, UV radiation, perspiration or temperature fluctuations. We should not omit to mention the mechanical strain placed on a movement designed to keep the time with absolute precision every single day for years. We recommend that all watches have a regular maintenance check approximately every two (2) years and a full service approximately every five (5) years.
  • My watch, which is an old model, is damaged. Why does the warranty not apply?
    Sometimes the lack of regular maintenance of a watch can result in accelerated deterioration of the case and other components. Unfortunately, this type of damage is not covered by the warranty because it cannot be construed as a manufacturing defect.
  • What is a magnetic field?
    Magnetic fields exist all around us. Their strength depends on our specific environment. If strong enough, they may disturb the functioning of one’s watch. Quartz watches will be affected for the duration of the time spent in the magnetic field, and then go back to normal. Magnetism may disturb mechanical watches and interfere with their functioning by making the hair spring inside the movement stick. Avoiding areas with strong magnetic fields is recommended, especially for those wearing watches containing mechanical movements.
  • What is the history of Tiffany’s watch services?
    Since the 1850s, the watches at Tiffany & Co. have been recognised and honoured for their superlative craftsmanship and design innovation. Prized for their value, Tiffany timepieces can be found in private collections around the world. Tiffany & Co. watches are designed and built to exacting standards. Each is individually crafted, carefully tested and hand finished with meticulous attention to detail.
    A Tiffany timepiece is flawlessly constructed with pedigree Swiss-made automatic movements and the highest quality components in the tradition of our 167-year history of horological master craftsmanship. These refined timepieces embody the essence and history of the brand with timeless elegance and a pure design.
  • What is the Tiffany warranty for watches?
    Tiffany & Co. offers the promise of exceptional quality. Our watches are designed and built to exacting standards using the highest quality components in the tradition of Tiffany’s 167-year history of horological master craftsmanship.

    Please find, below, the full details of our warranty for watches. Should you have any questions on this please email or call Customer Serviceon +97144397261 or email to [email protected].


    Tiffany timepieces are warranted by Tiffany and Company, a New York corporation (“Tiffany”), for a warranty period of twenty-four (24) months from the date of purchase under the terms and conditions of the limited warranty. The limited warranty covers only material and manufacturing defects existing at the time of purchase (“defects”). The limited warranty will come into force only if the warranty certificate has been duly completed and signed by a retailer authorised by Tiffany. The limited warranty grants specific legal rights, in addition to which there may be other legal rights which will vary from country to country and from state to state. During the warranty period, you will have the right to have a covered defect repaired free of charge if you present a valid warranty certificate.
    Please find, below, the full details of our warranty for watches. Should you have any questions on this please email or call Customer Service on +97144397261 or email to [email protected]. Our Client Care Advisors are available 11 am - 11 pm from Saturday to Thursday. Closed on Friday and Public Holidays.
    Tiffany timepieces are warranted by Tiffany and Company, a New York corporation (“Tiffany”), for a warranty period of twenty-four (24) months from the date of purchase under the terms and conditions of the limited warranty. The limited warranty covers only material and manufacturing defects existing at the time of purchase (“defects”). The limited warranty will come into force only if the warranty certificate has been duly completed and signed by a retailer authorised by Tiffany. The limited warranty grants specific legal rights, in addition to which there may be other legal rights which will vary from country to country and from state to state. During the warranty period, you will have the right to have a covered defect repaired free of charge if you present a valid warranty certificate.
  • Where can I have my watch repaired?
    Visit the Tiffany store of your choice, making sure to bring your watch’s Warranty Certificate. You may also contact Customer Service on +97144397261 or email to [email protected].


    Once you have left your watch with us, a Tiffany specialist will identify the specific services that need to be performed. You will be given an estimate and date of completion. Service will be undertaken once you have accepted the terms of that estimate.
  • Where is my nearest Tiffany watch service center?
    Servicing of a Tiffany watch must be performed at a Tiffany & Co. retailer or authorised service center. Having service performed anywhere else will void the limited warranty in its entirety.

    For watch servicing needs, please contact the Tiffany & Co. location nearest you:

    • Australia: 1800 829 152
    • Austria: 0800 909 501
    • Belgium: 0800 891 47
    • Brazil: 11 3927 1880
    • Canada: 800 843 3269
    • Chile: 562 2903 2300
    • China: 400 921 3211
    • Czech Republic: 221 779 966
    • France: 0805 542 326
    • Germany: 0800 200 7669
    • Hong Kong: 852 2845 9853
    • Ireland: 01800 946 137
    • Italy: 900 816 602
    • Japan: 0120 488 712
    • Korea: 822 2015 7331
    • Macau: 853 2872 3660
    • Malaysia: 603 2163 2088
    • Mexico: 55 5281 5222
    • Netherlands: 0800 020 2542
    • Russia: 7 495 915 8878
    • Singapore: 65 6735 8823
    • Spain: 900 816 602
    • Switzerland: 044 211 1010
    • Taiwan: 0800 028628
    • Thailand: 66 2 664 9030
    • United Arab Emirates: +97144397261
    • United Kingdom: 0800 160 1837
    • United States: 800 464 5000
  • Why do I need to have my watch serviced regularly?
    The movement of your watch needs to be checked and serviced at regular intervals. Changes in the viscosity of the lubricant, or its drying up, may create friction and affect the precision of the mechanism causing it to run faster, slower or stop completely. If noticeably fast or slow, the timepiece may need to be serviced. We recommend that you have your watch undergo a complete service once every five (5) years by the Tiffany After-Sales Service. If your watch has not been worn for several months, it may need to be worn for several days to restore its accuracy.
  • Where can I apply for a career at Tiffany & Co.?
    Tiffany & Co. continues to experience exciting growth as a high-style global fashion icon with a reputation for the finest jewellery and accessories. Our brand is an international hallmark of quality, and our careers are no exception. To apply, please visit http://www.tiffanycareers.com.